Procedures

Cost of living allowance and energy bonus

The cost-of-living allowance and energy bonus is a government subsidy payable only to low-income households. As it is not fixed by law, its application is decided from year to year. It is a state subsidy, not a municipal one. Applications should be addressed to the Fonds National de Solidarité.
For more information: Cost-of-living allowance and energy bonus on the guichet.lu website

Collective antenna

Eltrona Interdiffusion SA
4-8, Rue de l’Aciérie
L-1112 Luxembourg-Hollerich
tel.: 499 466-1
tel. support: 499 466-888

Monday to Friday 8am to 8pm and Saturday 9am to 5pm

For more information, visit www.eltrona.lu

Births

All births must be reported to the registrar in the commune where the birth took place, within ten days (not including the day of delivery). It is the father’s responsibility to declare the birth of his newborn child. In the absence of the father, this obligation falls to the doctor, midwife or any other person who attended the birth.

Contact: Biergerzenter

For children born in Luxembourg City:

Etat Civil de la ville de Luxembourg
44, Place Guillaume II /2, rue Notre-Dame, L-2090 Luxembourg
Tel: 4796-2631
Fax: 47 36 53

More information: Declare the birth of a newborn child on the website guichet.lu

Marriages

To enter into a civil marriage in Luxembourg, you must first complete a number of formalities (which may vary depending on the nationality of the future spouses) and gather all the documents required to complete the marriage file.

Religious marriage can only take place after a civil marriage. Therefore, religious marriage alone, i.e. without having been preceded by a civil marriage, is strictly forbidden.

Two people of different sexes or the same sex may marry.

In order to marry in Luxembourg, the future spouses must be at least 18 years old, and one of them must be officially resident in Luxembourg.

The future spouses must go to the civil registry office with all the required documents at least 1 month before the wedding date.

Contact: Biergerzenter

More information: Preparing for civil marriage on the website guichet.lu

Partnership

The legal provisions on partnership allow 2 people who have chosen to live together without getting married :

• legal recognition of living arrangements other than marriage;
• legal certainty in civil matters (by establishing certain rules on solidarity and responsibility between unmarried partners), tax matters (by allowing them to benefit from various tax breaks) and social security matters (by granting them social protection).

Partnership – or free union – means a domestic community of 2 people of different sexes or the same sex, called “partners”, who live together as a couple and who have declared their partnership by appearing together before the civil registrar of the municipality of their common place of residence or abode to personally and jointly certify their partnership.

Contact: Biergerzenter

More information: Declaring a partnership on guichet.lu

Declaration of death

All deaths must be reported to the Biergerzenter of the Mamer municipal administration (municipal area: Mamer, Cap-Capellen and Holzem).

The declaration of death can be made

• either by the funeral company contacted by the family
• or by a close member of the deceased’s family or by any other person.

The person responsible for registering the death must present a medical certificate certifying the death, if possible the deceased’s family record book, marriage certificate or birth certificate if the deceased was single and, in the case of cremation, a medical certificate certifying that the deceased was not wearing a pace-maker.

Contact: Biergerzenter

More information: Declaring the death of a loved one on guichet.lu

Forest cemetery

To meet the last wishes of their citizens, the communities of Hobscheid, Kehlen, Koerich, Kopstal, Mamer, Septfontaines and Steinfort have created a regional forest cemetery in the heart of the forest at Olm.

The forest cemetery covers an area of 4.5 ha. The first plot has 21 trees.

HOW CAN I BE BURIED IN THE FOREST CEMETERY?

A prerequisite is the cremation of mortal remains. Can be buried in the regional forest cemetery:

• the deceased having had their last residence in one of the member communes (Hobscheid, Kehlen, Koerich, Kopstal, Mamer, Septfontaines, Steinfort),
• the deceased dying in the territory of a member municipality,
• the deceased having the right to be buried in a plot granted in the cemeteries of one of the member municipalities.

During the funeral ceremony, the ashes of the deceased are placed at the foot of a tree and returned to the earth. The capacity of a tree is limited to ten burials. Each tree is assigned a number, indicating its location. A memorial panel will list the surnames, first names, dates of birth and death, and location of those buried. Inscription on the memorial panel is available on request.

It is also possible to scatter the ashes in a clearing provided for this purpose in the forest cemetery.

HOW IS THE BURIAL CARRIED OUT?

After cremation, the urn containing the ashes of the deceased is transported by the funeral home to the forest cemetery, where the Kehlen municipal services will arrange for the ashes to be deposited in the selected tree or clearing.

The regional forest cemetery also has a wooden pavilion where a civil ceremony can be held.

IS IT POSSIBLE TO HAVE A FUNERAL DECORATION?

The forest cemetery is a natural cemetery where seasonal changes provide a natural decoration. Those who choose this type of burial are deliberately opting for a natural form of burial that does not require individual decoration.

WHAT HAPPENS IF A MEMORIAL TREE IS DAMAGED?

The trees currently planned are mainly beech and oak, around 140 years old. They have been chosen because they are in good health and free from visible damage.

If, however, a tree is damaged by a severe storm or lightning strike, we will have to accept this as a fact of nature.

Contact: Biergerzenter

Cemetery plots

A concession is a right to use a specific plot of land in one of the communal cemeteries for burial or the deposit of ashes.

If, at the time of the declaration of death, the deceased or one of their relatives, whether resident or not, holds a plot in one of the three cemeteries in the commune of Mamer, it is advisable to check the rights that are being invoked.

Apart from the leaseholder, their spouse, descendants and ascendants with their respective spouses, as well as any other person to whom the leaseholder gives permission, may be buried in the grave granted.

It should be remembered that for perpetual plots, a conservatory declaration must be made every 30 years by a beneficiary.

On the death of a person who last lived in the commune, a new plot may be granted for 30 years or 15 years. It may be renewed on expiry.

In principle, a plot can only be acquired on the death of a person and only in the municipal cemetery where the deceased last lived.

Contact service: Biergerzenter

Change of residence

Anyone establishing residence in the commune of Mamer must go to the Population Office within eight days to register.

Documents to be presented

• identity document;
• family record book or marriage certificate and children’s birth certificates;
• for non-Luxembourg nationals: residence permit, residence card, registration certificate, permanent residence certificate;
• lease agreement, accommodation authorization;
• vehicle registration document (carte grise) and yellow car registration document (carte jaune) if the vehicle is owned.

Any person, regardless of nationality, who establishes habitual residence within the territory of a Luxembourg municipality must, as soon as they arrive, declare their presence to the population office of the municipal administration of their place of residence.

Foreign nationals are also required to comply with formalities relating to the entry and residence of foreigners.

Anyone leaving the Grand Duchy of Luxembourg to settle abroad must declare their departure from the territory to the local authority in their (former) place of residence the day before the departure.

Documents to be presented

• identity document,
• for non-Luxembourg nationals: residence permit, residence card, registration certificate, permanent residence certificate.

Contact: Biergerzenter

More information: Declaring your move to your commune of residence on guichet.lu

Registration certificate

Union citizens (nationals of a Member State of the European Union) and nationals of an “assimilated country” (Norway, Iceland, Liechtenstein and the Swiss Confederation) who intend to stay in Luxembourg for more than 3 months should contact the municipal administration of their place of residence to make a registration declaration for one of the following categories

• Salaried worker
• Self-employed
• Inactive
• Student
• Family member (EU citizen themselves) of another EU citizen

Contact: Biergerzenter

Further information: Registration certificate on guichet.lu

Certificate of permanent residence

After five years of uninterrupted residence in the country, Union citizens are entitled to permanent residence.

Family members who have lived uninterruptedly with the applicant for five years are entitled to a permanent residence certificate if they are Union citizens themselves. Applications should be sent to the Direction des Affaires intérieures (postal address: B.P. 752, L-2017 Luxembourg).

Application for a permanent residence certificate for a Union citizen

Application to replace a Union citizen’s permanent residence certificate

Note: Replacement of a permanent residence permit can be requested using the form above, by ticking the appropriate application type on the first page and enclosing the documents indicated on the form for replacement of a permanent residence permit.

Contact: Biergerzenter

Further information: Applying for a permanent residence permit as an EU citizen on guichet.lu

Third-country national who is a family member of an EU citizen

Conditions for a stay of more than three months

A third-country national who is a family member of a Union citizen has the right to reside in Luxembourg for a period of more than three months if they accompany or join a Union citizen who themselves meets the conditions for residing in Luxembourg for a period of more than three months.

More information: Staying in Luxembourg for more than 3 months as a third-country national and family member of an EU citizen or Luxembourg national on the myguichet website

Third-country nationals (employees)

Third-country nationals wishing to settle in Luxembourg for more than 3 months in order to work as an employee must follow a procedure consisting of 2 consecutive stages:

• 1^st stage: before entering the country:
  • apply for a temporary residence permit from the Immigration Department of the Ministry of Foreign and European Affairs;
  • be in possession of a valid passport;
  • for people who require a visa to enter Luxembourg: after obtaining a temporary residence permit, apply for a type D visa;
• 2^ndstage:after entering the country:
  • make a declaration of arrival to your new commune of residence in Luxembourg;
  • undergo a medical examination;
  • then apply for a residence permit for employees who are third-country nationals.

Further information: Staying in Luxembourg as an employee from a third country on guichet.lu

Luxembourg identity card

An identity card is compulsory for all Luxembourg nationals aged 15 and over who have their usual place of residence in a Luxembourg municipality. For Luxembourg nationals under 15, an identity card is not compulsory, but is issued on request.

To obtain an identity card, a request must be made through the Population Office or the Guichet.lu reception desk.

The applicant, with his or her confirmation of payment (printed version), must go in person to the Guichet.lu reception desk or to the population office in his or her commune of residence to complete the application.

Minors must be accompanied by a parent with custody rights or a legal guardian.

The photo on the card is taken on site using the equipment installed.

All citizens aged 15 and over will be able to have two certificates on their identity card, enabling them to:

• electronically sign documents and online transactions, with a legal value equivalent to a handwritten signature;
• connect securely to a wide range of government and private online applications.

Activation of the certificates is optional and will be decided at the time of application.

The following documents must be produced

• an expired identity card or a police report of loss/theft
• printed proof of payment of the fee indicated below.

5€ for children aged 0-3 14€ for holders aged 15 and over
10€ for children aged 4-14 45€ for an accelerated procedure

Account number: IBAN LU44 1111 7028 7715 0000
Beneficiary name: TS-CE CTIE Cartes d’identités / B.p.1111 / L-1011 Luxembourg
BIC code: CCPLLULL
Communication: Name(s) of person(s) concerned

It is also possible to pay the tax with Payconiq on site.

In the event of an application by several members of a family, it is possible to make a single transfer for the fees, but the proof of payment must indicate the first name and surname of all the persons concerned.

The normal time limit for issuing identity cards is 10 working days from the date of application, and should be collected from the Biergerzenter. In the case of an emergency procedure, the time limit is 3 working days, and the application must be collected from the Guichet.lu office – 11, rue Notre-Dame L-2240 Luxembourg.

Contact: Biergerzenter

Further information: Identity card at guichet.lu, eid.lu

Luxembourg biometric passport

To obtain a new passport, Luxembourg nationals living in the commune of Mamer should apply to the Ministère des Affaires Etrangères via the Biergerzenter of the Mamer commune administration.

The application must be made by the applicant themselves.

A passport application for a minor must be submitted by a parent exercising parental authority or, where applicable, by the legal guardian. In the event of divorce or pending divorce, the passport application for the minor must be submitted by the parent to whom the judge or the law grants parental authority. Both parents are authorized to submit the application for the minor when the judge or the law grants them joint parental authority. A passport application for a minor submitted by a parent without parental authority or by a third party will be processed only on presentation of a power of attorney signed by the parent exercising parental authority over the minor and legalized by the competent authorities.

The following documents must be produced

• an identity document
• an expired passport (old passport)
• printed proof of payment of €50 or €30 (minors aged 0-3) respectively
• (Emergency procedure €150 and €90 respectively (minors aged 0-3))

Account number: IBAN LU46 1111 1298 0014 0000
Beneficiary name: Bureau des Passeports
BIC code: CCPLLULL
Communication: Application for biometric passport “first name/last name

The new passport must be collected from the place of application after a period of 7 working days.
In the case of an emergency procedure, the period is 3 working days and the passport must be collected automatically from the Passports, Visas and Legalizations office at 6, rue de l’Ancien Athénée L-1144 Luxembourg.

Visa Waiver Program (USA, Canada)
Foreign travelers wishing to visit the USA or Canada under the Visa Waiver Program are subject to additional security screening requirements. All travelers concerned must apply for authorization through the process on the website ESTA (Electronic System for Travel Authorization) for the United States of America and on the ETA (Electronic Travel Authorization) website for Canada.

Contact: Biergerzenter

Further information: Luxembourg biometric passport at guichet.lu

Parental authorisation

If a minor travels abroad without his or her parents or guardian, parental authorization may be required.

The person with parental authority (father, mother or guardian) should contact the Biergerzenter. He or she must sign an authorization form and present..:

• an identity document;
• the custody order, if applicable;
• the minor’s identity card;
• 4€ (chancellery fee payable to the local administration);
• the exact location of the travel destination, the dates of travel and, if applicable, the name of the person in charge by whom the child will be accompanied.

Contact: Biergerzenter

Further information: Parental consent certificate on the guichet.lu website

Certificates

The Biergerzenter service issues the following certificates:

• residence certificate;
• extended residence certificate;
• life certificate;
• electoral roll registration certificate;
• parental authorisation;
• copies of civil status certificates.

To obtain one or more of these certificates, you should always bring an identity document.

Some certificates can also be ordered online

Contact service: Biergerzenter

Remarks:

Extracts of birth, marriage and death certificates are issued by the commune that drew up the original certificate (e.g. a person born in Luxembourg should request a copy of their birth certificate from the Luxembourg City Registry Office).

Etat Civil de la ville de Luxembourg
44, Place Guillaume II /2, rue Notre-Dame, L-2090 Luxembourg
Tel: 4796-2631
Fax: 47 36 53

VDL online extract request form

Ceux-ci peuvent également être demandés via MyGuichet.lu en se connectant à votre espace privé.

Certificates of nationality are issued by the:

Ministère de la Justice
Service de la nationalité luxembourgeoise
Centre Administratif Pierre Werner
13, rue Erasme
Luxembourg-Kirchberg
Tel: 247-84532
Fax: 26202759
www.mj.public.lu

Luxembourg nationality

The acquisition of Luxembourg nationality confers on the foreigner the status of Luxembourg citizen with all the rights and duties attached thereto.

In addition, by virtue of the principle of dual nationality, applicants may now acquire Luxembourg nationality, under certain conditions, without having to renounce their original nationality.

Contact: Biergerzenter

Further information: Acquiring Luxembourg nationality on guichet.lu

Certified copy of the original

Applicants must bring original documents with them. Certified copies are made by an official on site from the original supplied by the applicant.

Documents to be presented

• original document;
• €4 per document (chancellery fee payable to the local authority).

Contact: Biergerzenter

Legalisation of signature

To legalize his or her own signature on a document or deed, the person whose signature is to be legalized must go in person to the Biergerzenter and sign the relevant documents in front of the official authorized to legalize signatures.

Documents to be presented

• €4 per legalisation (chancellery fee payable to the local administration).

Contact service: Biergerzenter

Further information: Legalisation of signature on the guichet.lu website

Electoral rolls

Luxembourg nationals living in Luxembourg are automatically entered on the electoral rolls of their commune of residence, as soon as they meet the conditions required by electoral law.

Nationals of other countries who wishes to take part in the elections must, as soon as they meet the conditions required by electoral law, register for the elections in question with their commune of residence or electronically via the MyGuichet portal using their LuxTrust certificate.

Once registered, non-Luxembourg voters are kept on the electoral roll in the same way as Luxembourg voters. However, they may renounce their right to vote at any time. To do so, they must contact their commune of residence.

Voting is compulsory for all persons (Luxembourg nationals or foreigners) registered on the electoral roll.

Conditions for taking part in the European elections as a non-Luxembourg national:

• be a national of another Member State of the European Union;
• be at least 18 years old on election day;
• be domiciled in the Grand Duchy.

Conditions for taking part in local elections as a non-Luxembourg national:

• being at least 18 years old on election day;
• for nationals of another Member State of the European Union, being domiciled in the Grand Duchy and to have resided there at the time of the application for registration on the electoral roll;
• for other foreign nationals, be domiciled in the Grand Duchy and have resided there at the time of application for registration on the electoral roll. You must also be in possession of a residence permit.

Documents to be presented

• a valid identity document.

Contact service: Biergerzenter

Childcare Service voucher

The childcare-service voucher (CSA) scheme is aimed at children under the age of 12 who are members of the childcare-service voucher scheme, or who have not left basic education. The CSA is a benefit in kind that grants parents reduced rates for non-formal education and childcare services, subject to the availability of places. The amount of the state contribution (CSA) and the amount of the parents’ financial contribution are calculated on a case-by-case basis, taking into account the income situation, the number of children in the household receiving child benefit and the number of hours of non-formal education during which the child is cared for. The amount of the CSA is paid to the provider.

On July 12, 2022, the Chamber of Deputies passed the law on free non-formal education. From the start of the 2022-2023 school year, non-formal education will be free during school weeks for children enrolled in basic education, from the age of compulsory school attendance. This applies to children aged 4 or over on September¹, regardless of whether they are in FE or equivalent. Early education is not covered. Vacation weeks are not free of charge, and parents’ financial participation during them is no longer capped by a flat-rate > CSA scale.

Free childcare applies to school weeks, Monday to Friday from 7am to 7pm.

Meals are also free for all children subject to compulsory education during school weeks.

Parents must choose a service (education and childcare service or parental assistant) that meets the conditions required to obtain the title of “CSA provider” and meets quality requirements.

Documents to be submitted to the local authority in order to benefit from an additional reduction based on income, proof of all household income documented by:

if you are filing a tax return

• the most recent tax return in your possession.

if you do not file a tax return:

• visit income certificate issued by theAdministration des contributions directesattesting to the fact that you are not required to file a tax return , and the most recent annual salary, pension or unemployment certificate , or a income certificate issued by the Center commun de la sécurité sociale for the self-employed.

if you are not taxable under Luxembourg domestic law or international agreements:

• your last three payslips.

if you are receiving maintenance for a child living in the household:

• divorce decree, summary proceedings order, etc.

if you are unable to provide any of the documents listed above:

• any other document issued by the employer or any document documenting current income (international employees/civil servants: last three payslips, self-employed: accounting documents drawn up by a trustee).

Contact: Biergerzenter

Further information: men.public.lu and guichet.lu

Bins

Valorlux

VALORLUX bags will be collected free of charge and are available free of charge to residents at the Commune.

Mixed collection of plastic bottles, metal packaging and beverage cartons (PMC) in blue bags is organized by SICA. The bags are collected every two weeks door-to-door.

Find out more in the Valorlux leaflet.

Recycling centres

• Mamer, rte de Dippach
  Monday closed, Tuesday to Friday 09:00 – 12:00 and 13:00 – 18:00 and Saturday 09:00 – 13:00
• Intercommunal recycling center SICA in Kehlen, Zone Industrielle
  (Tel: 30 78 38-1, Fax: 30 76 44 E-mail: info@sica.lu)
  Monday to Friday: 08.00 – 12.00 and 13.00 – 18.00, Saturday: 08.00 – 15.30

Billing

Invoices sent to you by the municipal administration must be paid at the municipal revenue office.

You can pay them

• by payment or transfer to one of the above accounts, quoting the invoice reference number.
• by standing order for regular bills (e.g. council tax, water, canal, rubbish or property tax).
• or in cash at the local revenue office during opening hours.

If you have not yet opted for a standing order, please contact the recette communale to make a request. Future bills will then be automatically debited from your account.

If you have any queries about invoices sent to you, please do not hesitate to contact the local tax office.

Declaring a dog

All dog owners must register their dog with their local council within 4 months of the dog’s birth, using a veterinary certificate stating:

• the breed;
• whether the dog is likely to be dangerous;
• the dog’s current rabies vaccination status.

In principle, this certificate is drawn up by the approved vet when the animal is electronically identified.

When making a declaration to the local authority, the dog keeper must also provide proof that an insurance policy has been taken out with a company approved or authorized to operate in the Grand Duchy of Luxembourg, covering the dog keeper’s civil liability for damage caused by the animal to third parties. It is advisable to check with your municipality of residence beforehand: this may be a certificate issued by the insurance company, or simply a copy of the insurance contract.

The declaration includes details of the owner, the dog’s breed, its electronic identification number, its anti-rabies vaccination and the veterinary surgeon’s signature.

If the dog is recognized as dangerous, the declaration must include the words “chien susceptible d’être dangereux” (“dog likely to be dangerous“). In this case, an additional declaration is also required.

The applicant then obtains proof of the declaration from the local authority (a receipt in the form of a receipt signed by the burgomaster or delegated agent). This receipt bears the letter A for the declaration of any dogand the letter B for the second declaration for dogs likely to be dangerous.

Special cases

In the event of a change of residence, the dog owner must declare it to the administration of his new commune within one month, bearing the receipt from his previous commune. The address on the dog’s receipt must be updated. To do this, the owner must provide the old receipt. A new one containing the new address will then be issued.

In the event of a move from abroad to Luxembourg, the deadline for declaring the dog to the local Luxembourg administration is one month.

If the dog changes owner, the new owner must declare it to the local authority within one month (even if the new owner lives in the same local authority as the previous owner), bearing the valid receipt.

In addition, the (new) owner must submit proof of a civil liability insurance policy for any damage caused by the animal to third parties. This proof consists of a copy of the insurance policy receipt. Damage caused to third parties is covered by the owner’s civil liability.

Any loss, death or transfer of a dog must be reported to the local authority so that it can be informed of the situation of dogs residing within its boundaries.

Contact service: Biergerzenter

Further information: How to identify and declare a dog on the guichet.lu website

Residential parking

Parking for non-residents

Non-residents are authorized to park their vehicles on residential streets from Monday to Friday, from 7.30 a.m. to 6.00 p.m., for a maximum of 2 hours, with the exception of the Lycée II sector, where the maximum duration is 1 hour, subject to the use of a parking disc. Outside these days and hours, parking is authorized without a disc or sticker.

Parking for residents

People living in the streets concerned can apply for a residential parking sticker, which authorises them to park their vehicle in accordance with the law, i.e. for up to 48 hours continuously.

Each household will be entitled to 3 “free” vignettes. Vignettes may be requested by members of households residing at an address in an area subject to residential parking regulations, and who own one or more passenger cars. These stickers will be automatically renewed towards the end of the year. It will not be possible to issue stickers for companies or commercial vehicles.

A 4^th sticker may be issued on payment of an annual fee of €100.

Application form for permanent stickers

Form for requesting a 4th paying sticker

Change of car/Registration plate

ny change of car/license plate must be reported to the local authority. To obtain a new sticker showing the new number plate, the existing sticker must be returned to the local authority, together with the registration certificate (carte grise, Zulassungsbescheingung) for the new car.

Loss of the sticker

Theft or loss of the sticker must be reported to the local authority as soon as possible using the appropriate form.
Declaration of loss form

Provisional sticker

A provisional sticker can be obtained for:

• vehicles still registered abroad. The sticker is issued for a maximum of 6 months.
• temporary replacement of a car for which a permanent vignette is valid, when the car is being repaired or serviced by a garage. The vignette is issued for an appropriate period.

Application for temporary stickers

Visitor sticker

A visitor’s permit may be requested by residents of a sector subject to residential parking regulations, for the benefit of persons who are not residents of the municipality/sector in question, when these persons are staying with the applicant for an extended period within the framework of family relationships.

A maximum of 3 visitor vignettes can be issued for a minimum duration of 1 week per vignette, per household, per year. However, the maximum cumulative duration (of the 3 stickers) may not exceed 3 months per household per year.

For the same car, the visitor sticker is issued to all residents of the municipality for a maximum period, renewed and accumulated if necessary, of 3 months per year.

How to apply for a visitor’s tax sticker

Contact service for vignettes: Biergerzenter

Meals on wheels

The commune offers you the “Meals on Wheels” service.

Produced in collaboration with Servior, it guarantees home delivery of meals 7 days a week, even on public holidays.

Don’t worry about Sundays and public holidays: dishes are delivered the day before. The hot meal consists of soup, salad, main course and dessert.

This meal can be adapted to your needs (dietary, salt-free, etc.).

Price per meal: €19.

To register for the meals-on-wheels service, please go to the local authority office and show proof of identity.

See the Servior brochure

Contact: Biergerzenter

More information on the Servior