Each citizen who makes use of this service is dealt with individually. You can contact the mediation service from Monday to Friday on the following telephone number: 31 00 31-91 or by Email: mediatioun@mamer.lu
MEDIATION:
- is voluntary and strictly confidential;
- is free of charge for the parties involved; the Commune covers the mediator’s fees;
- helps to find solutions that respect everyone’s interests;
- can be an alternative to costly legal proceedings;
- involves the responsibility of the parties.
MEDIATORS
- are professionals trained in mediation
- intervene to facilitate communication in a conflict situation
- help the parties to think things through and reach an agreement
- do not take sides
- are bound by professional secrecy